No Thanks

FAQ

In short - you don't have to purchase from us. Often, schools choose to work with Edukinect to help parents get better access to competitively priced devices, education software, accessory bundles, and extended warranty. Our pre-set portals also help take the guess-work out of your purchase.

Everything you see on your school’s portal has been selected and approved by your school for your child’s study. We recommend considering price, anticipated storage needs, and device performance when making your decision.

Credit Card, PayPal and Direct Bank Transfer

You can elect to pay 'upfront' by credit card (Visa & Mastercard). Unless otherwise stated, full payment will be taken from your card when you select this option during checkout.

For direct deposit payments, you can pay for your student's device direct from your bank account. We will provide you with our code if you select Bank Deposit as your preferred payment option.

At present we do not offer interest free payments for any credit cards.

If you need to cancel your order for any reason, please contact our BYOD Customer Service Team.

Alternatively, you can call our team directly on +65 90291875 or email us at info@edukinect.com during business hours (AEST).

Your school decides what software they require. Sometimes software is included as part of the agreement with the School. Get in touch with your school for more information about software requirements.

If you have purchased Insurance coverage with your order, but are unsure of how to submit your claim, please contact our Customer Service Team using the Contact Us button at the bottom of the page. They will gladly point you in the right direction for support.

It’s always very stressful when technology doesn’t work the way it should. That’s why we aim to make it as easy as possible to have your child’s device assessed/repaired.

Often, the best resolution is to bring your device to your school’s IT department. Staff will assess the device, and if necessary, they can assist in lodging a warranty claim on your behalf.

If this is not possible, we suggest contacting the manufacturer directly for assistance or contact us on info@edukinect.com Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.

Of course, if you prefer, you can contact our team directly for assistance on 90291875, or via our Contact Us form selecting the Warranty/Repair/Returns Enquiry option.

Unfortunately, you cannot add Warranty/Insurance to an order after it has been placed.

However, if you have already placed your order and would like to add or change Warranty/Insurance coverage, you can request to cancel your existing order, and create a new one with the desired coverage included. If your order has been shipped or is due to be shipped out within the next few days, it may be too late to cancel.

To discuss your options, please contact our Customer Service Team via the Contact Us button at the bottom of this page.

If you forgot to choose an accessory to your order, we are able to have one added to your purchase. The good news is that we offer a limited selection of accessories for purchase via our open portal. Please contact our Customer Service Team to find our more via the Contact Us button at the bottom of this page.